Known Issues / Troubleshooting

  • Whitelist us!

    Jan 15, 2019 04:35PM AEST

    When implementing Jacaranda’s digital resources within your school network, Jacaranda recommends adding variou...

  • Contacting us

    Jan 15, 2019 04:38PM AEST

    You can contact us at any time by accessing Jacaranda Support from either the JacPLUS Home page, your JacPLUS ...

  • My registration code is not working

    Jan 15, 2019 04:38PM AEST

    When you enter your registration code (found in the front of your Jacaranda book, studyON booklet or, if you h...

  • Why can’t I connect to my teacher?

    Jan 15, 2019 04:41PM AEST

    In order to successfully connect to your teacher, it is essential that: you know your teacher’s JacPLUS e...

  • How to clear your cache

    Jan 15, 2019 04:40PM AEST

    Clearing your cache Your cache helps you store information on common sites you visit so that they will load q...

  • Scheduled and Unexpected Outage Notifications

    Aug 12, 2019 09:18AM AEST

    ​​Jacaranda is committed to providing our users with fast and reliable access to our online sites and applicat...

  • Removing compatibility view on Internet Explorer browsers

    Apr 01, 2016 11:30AM AEST

    Sometimes the website you’re visiting doesn't look right. It shows up as a jumble of out-of-place menus, image...

  • I can't open my eBook in the Jacaranda iPad application

    Aug 10, 2017 03:10PM AEST

    Below you can find a list of known issues and workarounds. If you have encountered a different error message ...

  • Why can't I access my Jacaranda content?

    Nov 08, 2016 08:53AM AEST

    There are a number of reasons why you may receive the below error message. Use this article to help find out ...

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