Known Issues / Troubleshooting

  • Whitelist us!

    Jan 15, 2019 04:35PM AEST

    When implementing Jacaranda’s digital resources within your school network, Jacaranda recommends adding variou...

  • What can I do if something isn’t working correctly?

    Jan 15, 2019 04:39PM AEST

    If you are having issues accessing your JacPLUS online products, try some of our common JacPLUS troubleshootin...

  • Contacting us

    Jan 15, 2019 04:38PM AEST

    You can contact us at any time by accessing Jacaranda Support from either the JacPLUS Home page, your JacPLUS ...

  • My registration code is not working

    Jan 15, 2019 04:38PM AEST

    When you enter your registration code (found in the front of your Jacaranda book, studyON booklet or, if you h...

  • Why can’t I connect to my teacher?

    Jan 15, 2019 04:41PM AEST

    In order to successfully connect to your teacher, it is essential that: you know your teacher’s JacPLUS e...

  • What happened to my eBookPLUS resources?

    Apr 01, 2016 09:41AM AEST

    There are a couple of reasons why you may not be able to view your resources in your eBookPLUS. You may hav...

  • How to clear your cache

    Jan 15, 2019 04:40PM AEST

    Clearing your cache Your cache helps you store information on common sites you visit so that they will load q...

  • Service Updates

    Mar 27, 2017 10:06AM AEST

    Jacaranda is committed to providing our users with fast and reliable access to our online sites and applicatio...

  • Scheduled and Unexpected Outage Notifications

    Aug 12, 2019 09:18AM AEST

    ​​Jacaranda is committed to providing our users with fast and reliable access to our online sites and applicat...

  • Important news for Internet Explorer users

    Apr 01, 2016 11:30AM AEST

    Do you use Internet Explorer version 6, 7 or 8 to access your jacPLUS account? From January 2014, you will n...

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