learnON 2019

Known Issues / Troubleshooting

  • Whitelist us!

    Jan 15, 2019 04:35PM AEST

    When implementing Jacaranda’s digital resources within your school network, Jacaranda recommends adding variou...

  • What can I do if something isn’t working correctly?

    Jan 15, 2019 04:39PM AEST

    If you are having issues accessing your JacPLUS online products, try some of our common JacPLUS troubleshootin...

  • Contacting us

    Jan 15, 2019 04:38PM AEST

    You can contact us at any time by accessing Jacaranda Support from either the JacPLUS Home page, your JacPLUS ...

  • My registration code is not working

    Jan 15, 2019 04:38PM AEST

    When you enter your registration code (found in the front of your Jacaranda book, studyON booklet or, if you h...

  • Why can’t I connect to my teacher?

    Jan 15, 2019 04:41PM AEST

    In order to successfully connect to your teacher, it is essential that: you know your teacher’s JacPLUS e...

  • How to clear your cache

    Jan 15, 2019 04:40PM AEST

    Clearing your cache Your cache helps you store information on common sites you visit so that they will load q...

  • Where is my teacher version of learnON?

    Jan 15, 2019 04:34PM AEST

    In order to access teacher features and quarantined teacher content, your JacPLUS account role must be set to ...

  • learnON enhancements

    May 01, 2019 12:25PM AEST

    We are constantly improving our suite of products based on customer feedback. This includes the Jacaranda lear...

Contact Us

Jacaranda Support
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